Everything to know before your first visit
If your question is not answered here, call the clinic on +971 4 555 0188 or send us a WhatsApp message. Reception will tell you what to expect and how long to allow.
Your first appointment, step by step
Allow about 45 minutes
Bring photo ID, your insurance details if you have them, and a list of any medication you take.
We talk before we treat
Tell us what has been bothering you and how you feel about dental treatment. Nothing happens without your agreement.
Examination and scans
A full check of teeth, gums and bite, with the X-rays or 3D scan needed to see the rest of the picture.
Your written plan
You leave with the findings, your options and the cost of each stage, so you can decide at home.
If you are nervous about the dentist
Say so when you book. We will allow extra time, explain each step before it happens, and stop as soon as you raise a hand. Many of our patients started with an appointment where nothing was treated at all.
Bringing children
Early visits are short and friendly: a ride in the chair, a count of the teeth, a sticker. Parents stay in the room, and we book children earlier in the day when they are freshest.
Insurance and payment
Bring your policy details and we will prepare the claim paperwork. Longer courses of treatment are paid stage by stage as the work is carried out.
Frequently asked
How often should I have a check-up?
Most adults are seen every six months, with a hygiene appointment in between. If your gums need closer attention we may suggest a shorter interval, and we will tell you why.
Do you treat children?
Yes. We see children from their first tooth onwards, and families often book appointments back to back so one visit covers everyone.
What counts as a dental emergency?
Toothache that keeps you awake, facial swelling, a knocked-out or broken tooth, or a crown that has come off. Call the clinic during opening hours and we will find you a slot the same day where we can.
Will you tell me the cost before treatment?
Always. Every plan is written down with the cost of each stage, and if the plan needs to change mid-treatment we stop and re-quote first.
Do I need a referral?
No. You can book directly with the clinic by phone, WhatsApp or the appointment request form.
Which languages do you speak at the clinic?
Reception will confirm which languages the team on duty speaks when you book, so you can be seen by someone you are comfortable talking to.
Can I request a particular dentist?
Yes, and we will keep you with the same dentist through your treatment. If a colleague is better suited to your case, we will say so.
Still have a question?
Message us on WhatsApp and reception will answer during clinic hours, Monday to Saturday.